Web Portal Smartcare Cloud Smartcare Locate

Oh, the places you will GO!

GO is designed to give you the confidence and independence to go beyond the boundaries of your home. Whether you’re nipping down to the shops, holidaying at your favourite spot, or visiting friends; GO has your safety covered every step of the way.

Independence has a new name: GO

Chiptech is proud to present a new wearable mPERS solution, specifically designed for summoning help beyond the boundaries of the home. Chiptech’s experience in developing personal emergency devices, combined with cellular and GPS location technology has culminated in the creation of this sleek wearable device. Following a button press, users can be located by SmartCare Locate, which displays GPS data and features an algorithm to refine a user’s location.

This multi function device includes a help button, handsfree speakerphone system, GPS location, and optional fall detection. GO has the flexibility to be worn in different ways to suit the preference of the individual. Supplied with a hypoallergenic chain and split ring, GO can be worn around the neck, fixed to a belt, key ring, or conveniently placed in a pocket. Charging GO is smooth and easy using the wireless charging system. GO’s battery will last one to two months with standard use before it needs to be recharged.

GO is the perfect solution for summoning assistance anytime and anywhere 3G and GPS coverage is available.

User Assurance

The user can have confidence that GO will operate in rain or shine, during any recreational activity, as GO is water resistant and durable.

GO has a range of voice messages to provide users with information on the status of their personal help device. Visual feedback is provided by the
multi-coloured LED lights that illuminate around the outer edge of the device.

The user has the ability to conduct a system check. This informs the user of the battery status, the 3G cellular coverage and checks if GPS can be obtained, while logging their current location.


When GO is activated the alert is sent to monitoring. This is followed by GPS co-ordinates being sent to SmartCare Locate; a purpose built web application that displays GO’s current position. This enables enhanced interaction with the GO pendant during an emergency event.

GO will work with a user’s existing Chiptech telecare base unit to send regular tests when the user is at home. GO will report that it is ‘home’ to SmartCare Locate in the event of an emergency activation.

GO will connect to the SmartCare Cloud when placed on the charger, and can be updated remotely to receive additional features, setting changes, or to apply firmware updates. This ensures operational efficiency and optimal performance.

Progressive and Adept

GO communicates with a 24/7 emergency response monitoring team. GO has a built-in speakerphone system, which allows a two way conversation in the event of an emergency.

GO’s voice messages provide the user with valuable information as they interact with GO. Voice messages will also inform the user when the battery is low, provide the status of the cellular coverage, and inform when GO conducts a GPS location check. GO also provides helpful feedback of its operation during an emergency activation.

The lost mode feature means the GPS location of GO can be sent, after a predefined number of hours of no movement, so the device can be found.


GO is supplied with:

  • A hypo-allergenic stainless steel chain so it can be worn as a pendant.
  • Split ring which enables GO to be attached to a key ring, belt clip or lanyard.
  • Wireless charger, plugpack and cable.
  • A step-by-step user guide.
  • GO has an internal RFID chip which stores information to identify the device.


  • 67mm x 47mm x 13.5mm (L x W x H).
  • Weighs 33g excluding attachment method (chain or split ring).
  • GO is laser sealed, therefore no changes can be made to the SIM card or GO’s internal hardware. (Software and configuration changes are available through SmartCare Cloud.)


  • Operating temperature of 0˚C to + 50˚C.
  • IP67 water resistant

Battery and Charging

  • The inductive wireless charger, USB cable and plug pack supplied with each GO device are Qi compliant.
  • The lithium-ion battery is rechargeable and will run for approx 1 month with standard use before requiring a charge. GO’s battery will need to be charged after an emergency activation.
  • Recharging takes approximately 3 to 5 hours.
  • Voice messages and lights indicate when battery is low, at approx 20% capacity, and the low battery is reported to monitoring.
  • Following a low battery report; once charging and battery is greater than 3.7V, a battery charging report will be sent to monitoring.
  • Battery life expectancy: approximately 80% capacity can be expected after 350 -500 charges (when charged in temperature of 25°C and fully discharged between cycles), and when the battery is less than 3-5 years old.


  • Contact ID reporting via CSV over cellular data (4 destination addresses for alerts to monitoring, 2 destination address for GPS data; Chiptech recommend a combination of static IP addresses and DNS are used to increase redundancy).
  • Automated self testing and a test signal is sent on the 3G network at a defined period of time.
  • Regular RF test transmission when learned into base unit to ensure it is able to communicate in an emergency.
  • Installer menu and setting options are available when placed on charger. Volume can be changed, fall detection or manual cloud connection enabled or disabled.
  • Flight mode is available for transporting purposes.


  • Single nano SIM with 3G data and voice back enabled on your selected network.
  • Penta-Band 3G 800/850/900/1900/2100 MHz module (UMTS/ HSPA).

GPS Location

  • Location provided through assisted and autonomous GPS methods.
  • Periodic updates of GPS location are sent until the emergency event is completed.
  • GPS co-ordinates are transmitted via cellular data to SmartCare Locate or other GPS mapping platform.

RF technology

  • 300m typical in open air, when paired with a Chiptech telecare base unit.
  • GO’s two way speakerphone will operate in place of the base unit.
  • Frequency: 869MHz.