01524 544427 support@chiptech.com

SEVEN

The most resilient digital alarm on the market, launched with dual SIM. Raising the bar and setting new standards in connectivity and person centered care.

SEVEN Dual SIM Digital Base Unit

Our new Digital Dispersed Alarm, SEVEN, combines the best in connectivity resilience, user experience, safety and installation ease through our smart and unique innovations. SEVEN has been designed with the service user and installer experience in mind to streamline installation, enhance customisation and ultimately play a role in improving the quality of life for those living independently. With a new modern interface and design, SEVEN continues in Chiptech’s goal to reduce stigma around personal safety and assistive technology while maintaining ease of functionality with large help buttons and clear labelling. SEVEN is launched with dual roaming SIM build as standard for the ultimate connectivity resilience without single points of failure and our unique voice-guided install system for ease of installation.

Key Features:

4G Roaming Connectivity

Roaming SIMs and advanced algorithms to give best in class connectivity.

Test Pendant Function

A configurable periodic pendant test system to encourage service user testing.

Configurable Reminders

Daily reminders to assist with routine management and independent living

300m Pendant and Telecare Range

Industry leading peripheral range ensures that an alarm can be raised from anywhere in the home and garden

Daily Check Button

Simple button press to check in and confirm wellbeing – “I’m OK”

SmartCare Response App

Custom application for local monitoring of alarms by friends and family. A digital alternative to warden call systems

Audio Assisted Installation

Voice-guided install process for governance and guidance. Multiple language options are available

Setup and Branding

Initial configuration and testing completed alongside branding free of charge

Remote Updates

For updates, remote connection is available through SmartCare Cloud and Chiptech Wizard Remote Connect

DUAL SIM – Ultimate Connectivity and Resilience

SEVEN provides safe and resilient communication through an advanced roaming algorithm and a secondary SIM pathway.

SEVEN uses roaming ‘Machine to Machine’ (M2M) SIM cards to provide data and voice communication, with the added benefit of a managed platform for support should communication issues arise.

SEVEN uses these SIMs in conjunction with a roaming algorithm to determine the most suitable local network for your device dependent on location and other external factors. In the UK, these are typically EE, Vodafone, Three and O2. Should SEVEN be unable to connect to the local network, SEVEN will roam and connect to an alternative provider.

To connect to one of these providers, data and voice traffic must be passed through a Core Network provider such as Tele2, Telenor, Deutsch Telecom etc. In the rare event of a core network outage, SEVEN is fitted with a secondary ‘back-up’ SIM card to offer a redundancy path for connection to an alternative network. Should the Core Network provider through Pathway A be unavailable, Pathway B can be used to send an alert.

SEVEN – Launch and Introduction Video

FAQs

Is Cellular Connectivity Resilient?

Yes, using cellular connectivity is a resilient digital communication pathway and has been used extensively across Australasia and the Nordics as part of the digital switch. SEVEN is the most resilient digital device in the market as a result of its unique DUAL SIM setup which is explained later on this page and below.

SEVEN provides safe and resilient communication through an advanced roaming algorithm and a secondary SIM pathway.

SEVEN uses roaming ‘Machine to Machine’ (M2M) SIM cards to provide data and voice communication, with the added benefit of a managed platform for support should communication issues arise.

SEVEN uses these SIMs in conjunction with a roaming algorithm to determine the most suitable local network for your device dependent on location and other external factors. In the UK, these are typically EE, Vodafone, Three and O2. Should SEVEN be unable to connect to the local network, SEVEN will roam and connect to an alternative provider.

To connect to one of these providers, data and voice traffic must be passed through a Core Network provider such as Tele2, Telenor, Deutsch Telecom etc. In the rare event of a core network outage, SEVEN is fitted with a secondary ‘back-up’ SIM card to offer a redundancy path for connection to an alternative network. Should the Core Network provider through Pathway A be unavailable, Pathway B can be used to send an alert.

What is Audio Assisted Installation?

SEVEN’s audio assisted installation walks either a family member, carer or installation engineer through the process of establishing good cellular connectivity, testing the range between the pendant and SEVEN base unit, and sending a full system test call through to the monitoring centre to introduce the individual to the service. This feature allows for digital telecare to be installed safely by family members or carers while still ensuring governance, safety and reassurance for both service user and service provider. The AAI function is also a great feature for installation teams who are getting used to new equipment or wish to highly govern the process through automated features. Audio Assisted Installation is optional and can be enabled both locally and remotely.

Can the SEVEN DAU be used in housing?

Yes of course. The digital transition gives housing providers the opportunity to revolutionise their schemes. Digital dispersed alarms allow for the simple and customisable installation of telecare for residents at a fraction of the cost of a hard-wired system. The SEVEN device has an I’m Okay button to allow for daily check ins and can even be used with the SmartCare Response App to allow for scheme managers to receive and respond to alerts with escalation to a 24/7 ARC where required. 

What is an 'Away Function'?

The Away Function disables the base unit from tracking RF devices and announcing voice messages, it sends a report to monitoring to inform them the user is ‘away’ from home for an extended period (used when staying away) without the service user having to call the service provider.

Holding the ‘Cancel’ button during normal operation and it will announce “Away mode enabled” and the ‘Cancel’ button will flash left/right.

Holding the ‘Cancel’ button again will return it to normal operation and a “welcome” message will play, and a ‘Home’ report is sent.

What is the range of the pendant?

Chiptech personal help buttons and Telecare devices communicate with SEVEN through bi-directional Radio Frequency (RF) and have a range of 300m+ in open air. The RF device confirms that the base unit has received the alert and it’s outer edge flashes red upon confirmation; reassuring users and simplifying range testing.

Resources:

I think for anyone living alone, its a real must.
St Johns NZ Medical Alarm Customer