Web Portal Smartcare Cloud Smartcare Locate

What is Chiptech Wizard?

The Chiptech Wizard is a desktop application that enables you to connect to Chiptech base units, either via a cable or remotely, to upload and download information. The Chiptech Wizard can be connected directly to a base unit with a serial modification cable, or via a Chiptech router. The router can be used to remotely connect to a base unit in the field, whether it is using a phone line or the cellular network.

The Chiptech Wizard can be used to pull a comprehensive base unit log with approximately 1200 time and date stamped records, capturing all base unit behaviour as well as interactions with associated products, and the network it reports on.

The Chiptech Wizard is used for updating base units in both a servicing environment, and those installed in the field. Configuration files, firmware files and the voice files can be updated, helping to ensure that each base unit is kept at optimal operation, and is resilient to changing environmental conditions.

The Chiptech Wizard also provides the ability to manually change settings in the configuration file.  Adjustments for individual user requirements, like changing volume levels or adjusting the reporting setup for SID devices, can be done without a site visit.

The Chiptech Wizard provides a user friendly interface to connect with a base unit to aid in problem solving, servicing and customisation, offering the flexibility to do so on site or remotely.

How Chiptech Wizard Works:

The Chiptech Wizard is software that allows you to communicate with the Personal Response Unit (PRU), ERICA, ERICA GSM, EVE and EVA personal response systems, offering the following advanced features:

  • Guides the user through each step with a task-orientated interface.
  • Prevents advanced configuration settings being changed accidentally.
  • Highlights important and abnormal events in the alarm event log for quick diagnosis of problems.
  • Allows configuration settings to be updated remotely without overwriting client-specific details such as existing transmitters and volume settings.


Terms and Conditions