Web Portal Smartcare Cloud Smartcare Locate

Future proofed with reporting on both analogue and digital networks, EVE 3G paves the way to digital telecare.

What is it?
Social alarm providers are facing increasing challenges as many homes are transitioning from traditional telephone based systems, to digital communications. The EVE 3G Personal Emergency Response System (PERS) is a future proof solution, utilising both phone based reporting and data communication capabilities.

EVE 3G can be installed with a phone line, and dual micro SIM cards, which allows for automatic failover to the next specified network provider, in the event of a network outage. This provides for multi-path monitoring to maximise reliability, and reassure the end user. There are a number of communication pathways to choose from, and these can be updated on site through the installer menu, or remotely via the Chiptech Wizard. As an additional safety measure, EVE 3G has the ability to failover to the 2G network if 3G is not available.

Play Video

Who is it for?
Advanced technology has been smartly wrapped in an easy to use system that provides peace of mind to people who are living independently. For those in the community who are frail and feeling vulnerable, they can be safe and secure in the knowledge that help is only a button press away.

EVE 3G features easy plug and play technology. EVE 3G has been designed to ensure end user safety, while maintaining user friendly interactions. The focus on safety checks ensures the telecare system performs as expected in an emergency event.

EVE 3G has dual micro SIM sockets accessible under a secure battery cover (to prevent tampering). This allows for SIM card replacements to make best use of future mobile plans.

EVE 3G automatically updates to changes in time zone and daylight saving, using the cellular network time. EVE 3G has the ability to quickly upgrade voice, firmware, and configuration settings remotely through the 3G cellular data network, utilising the Chiptech Wizard. Log files can also be downloaded remotely for quick diagnostics of issues.

Eve 3G has exceptional Battery – Capable of running solely off its battery pack for up to 70 hours when fully charged to provide peace of mind in the event of a power outage.

EVE 3G is also available for purchase as an extended aerial variant (EVE 3GX) to enable larger cellular antenna to be fitted should the residence for installation be in a low coverage area.

How does it work?
When help is needed at any time of the day or night, press and hold the button on Pearl and count to three. The outer rim of Pearl will flash red to let the user know that the call for help has been received by the base unit, and will be sent to the Alarm Receiving Centre (ARC).

 

Key Features

  • Dual SIM and Phone Line – Multiple options for redundancy failover. EVE 3G has the unique ability of having dual SIM cards, allowing automatic failover to the next specified network provider in the event of a network outage. This allows EVE 3G to provide multi-path monitoring, maximising reliability.
  • The ability to quickly upgrade voice, firmware, and configuration settings remotely through the cellular data network utilising the Chiptech Wizard.
  • Mains Only – EVE 3G can run solely off its DC plug pack, which means that in the event of the battery being discharged or removed, it is still fully functional.
  • Connection to SmartCare Cloud enables an overview of all Chiptech data connected products and the ability to globally update a fleet of EVE 3G base units to ensure optimal operation.
  • Automatically updates to changes in time zone and daylight saving using the cellular network time.
  • Automated Personal Help Button Testing – RF tests are logged every 7 hours from the telecare devices learnt into EVE 3G. Multiple missing RF tests are reported to the Alarm Receiving Centre (ARC) and can be notified locally. This ensures a telecare peripheral is still in range and able to communicate with EVE 3G. If the telecare device reports again, a restore report is sent. RF battery status is also reported to the ARC.

Please view the following link for further technical information: EVE 3G Specification 16 Oct 19

Please view the following link for detailed product user information: EVE 3G User Guide UK 05 Sep 19